Madrid Barajas International Airport Extra Traveler Facilities

Information

Information points are present in all terminals. More than 100 green-jacketed staff members are ready to help travellers with enquiries.

Airline Lounges

VIP lounges are located in all terminals.

Medical Facilities

The airport has two medical assistance points. One is in Terminal 4, the new terminal, on Level 0 Arrivals. The other is in the corridor that runs between two of the older terminals, 1 and 2, on Level 0 Arrivals.

Both airport pharmacies are in the older section, one on the ground floor of Terminal 1 and the other on the 2nd floor of Terminal 2.

Facilities for Special Needs Passengers

When reserving a ticket for travel through Barajas, passengers should remember to tell their airline of any particular requirements.

Wheelchairs may be requested at the airport. The airport also offers a new Individual Support Service for Passengers with Impaired Sight, which sends messages with flight details to mobile phones.

Tourist Office

Three tourist offices serve passengers: The first is located in Terminal 1 Arrivals lobby; and the second and third are in the Terminal 4 baggage reclaim halls.

Left Luggage / Baggage Storage

Both the old and new sections of the airport have left luggage offices: They are located in Terminal 4, Terminal 2 and Terminal 1.

All luggage is closely screened for security reasons. However, as with all left luggage offices it is possible that these facilities may have to be shut at short notice.

Price for locker rental (current as of 28th April 2008):

part or whole of one day*, €3.70 (large and small locker)
from two to five days: large locker, €4.78
small locker €3.72
Storage from day fifteen on: €1,91
Transfer to the warehouse: €38.19
Special baggage €4.78.

There are lockers specifically designed to deposit large objects such as bicycles, surfboards, etc.

* All or part of a day: 24 hours from the time the item is deposited. It is charged per periods of 24 hours.

Information telephone: 913 936 805.

Lost Luggage

Airlines operate the missing baggage services, so if checked in luggage goes astray, passengers should contact their airline directly.